FAQ

Tickets

FOR ANY TICKET RELATED ISSUES OR NAME TRANSFERS PLEASE CONTACT FESTIVAL DIRECTOR DIRECTLY ON tickets [at] festivaldirector.com.au

 

Is it an over 18s event?

YES it is andOVER 18s event and ID will be checked on the gate, but it is family friendly and children under 12yo are welcome to attend, accompanied by a parent. Please see bringing children or all pricing, rules and info on kids space.

 

Getting There

What are the gate opening and closing times?
Gates open at 11am on the 30th of December music starts at 3pm on the 30th and the festival officially closes at 9:30pm on the 1st of January, but you are welcome to stay the night for a movie on the hill. All patrons must vacate the property by 12pm on the 2nd of January.
30th of December 11:00am – 12:00am
31st of December 9:00am – 11:00pm
PASS OUTS between 11am and 4pm only!

How to get there? Drive? Bus? Carpool?
It is about 1 hour 45 minutes north East of Melbourne, in Thornton Victoria. The address is located on your festival ticket. You can drive there or catch the684 Eildon – Melbourne via Lilydale, but this bus only runs a couple of times a day from southern cross station. Consider car pooling, jump on the event page and make friends with someone who has a ride and share the expense.

Can you hire a bus with friends?
Yes you certainly can, but nothing over a 12 seater will be allowed into the campgrounds. It will have to be parked in the carpark just outside camping.

 

Onsite

Where do I camp?
We have plenty of room for campers and it is set into blocks. You can park your cars around these blocks. You must keep access roads clear at all times or your car will be towed. The campground has some shaded areas, but first in best dressed and there is quiet camping towards the back of the camp grounds which will be suitable for families or patrons wanting to get away from the noise.

Can I bring a campervan or motor-home?
Yes you can, but this must be parked around the camping block provided. once it is parked it must stay parked until you leave the event.

Can I bring Children and is it an over 18s event?
Yes and Yes. It is an over 18s event and ID will be checked on the gate. In saying this we love to see families come and join us children under the age of 12 are welcome accompanied by their parents, see the bringing children form for details.

Can I hire accommodation?
Camping is included in the cost of your ticket, but there are a few caravan parks and motels in the area if you do not wish to camp. You must leave your car in the short term parking area if not camping at the event.

Can I bring my own generator?
No, generators are strictly forbidden! No renegade soundsystems either. Please be respectful of your neighbours and our permit conditions for running times of the event.

What do I bring?
See page what to bring
This is a camping event. Bring all the items that will help make your camp comfortable. We recommend that you bring poles, tarps and other infrastructure to create a shaded campsite. There are few trees in the camping area so creating your own shade is an important consideration.

Prepare for all sorts of weather. It can be very hot during the day and very cold at night. There is also the chance for rain, and the potential for wind. Make sure everything in your campsite is tied down as strong winds can hit without notice and cause havoc for any ill-secured campsite.

Free water is available on site, but it is recommended that you bring your own supply. There will be plenty of yummy food available for purchase in the market area. It can also be quite noisy among the campsites, so bring earplugs if you are a light sleeper. Bring decor, couches and things that make the place pretty and comfortable, just whatever comes with you, leaves with you.

Consider bringing all your own plates, bowels, knifes, forks and cups. We have a ban on plastic water bottles and stalls will charge you a hire fee to use theirs.

Can I bring my own alcohol?
Tanglewood Festival is a BYO event, just no glass. We do not condone the use of illicit drugs or the over consumption of alcohol. We do encourage you to hold off buying supplies until you get into the local townships of Thornton, Alexandra or Eildon. Keep in mind, glass is strictly forbidden and will be
confiscated on entry.

What can’t I bring?
There is a total fire ban operating during the event. Candles, BBQs, gas stoves, fire toys, fuel or fires are not permitted at the event. This is for patron safety and to uphold our permit conditions. A small gas cooker to boil some water for a cuppa in the morning might seem safe, but not always accidents can happen and you risk us being able to host the event again if we can not show CFA conditions will be met.

  • No weapons
  • No campfires
  • No glass
  • No amplified sound systems
  • No cooking using an open flame
  • No generators
  • No pets
  • No illicit drugs
  • No motorised bikes
  • No bean bags

Please see rules terms and conditions for further information.

Can I bring pets?
No animals allowed, except guide dogs. You will be asked to leave if you attend with a pet. It is for the safety of patrons and the animal, it is a working farm with dogs and animals that call it their home.

Is there phone reception?
Yes, Telstra is very good other providers are reasonable.

Is there an ATM?
There will be limited cash out at the info tent and some select vendors so it is best that you get enough cash out to last you the whole time. There is an ATM located at the Rubicon Hotel in Thornton.

Are there pass outs?
Yes between 11:00am and 4:00pm only! you must be sober to drive and breath testing will be
provided at the front gate.

Can you swim onsite?
There is no swimming on site. We do allow pass outs between 11:00am and 4:00pm and there are some beautiful spots by the river where you can go and cool off. The river is very fast flowing with a strong current so it is important that you ask the crew or look on the map for safe places to go. Just remember to be respectful of the local community (your behaviour outside of the festival reflects on the community supporting the event being held here), behave, no loud music, no washing with
soaps in the rivers as it can harm the eco system and fish (it is also drinking water for a lot of the community), no public nudity and take your rubbish home.

Kendals A (GPS E398161, N5870138) : The road to, and parking at this site, can be accessed in a 2WD vehicle in any weather condition. The bank slope is flat and the bank access to the water is poor. Camping, toilets and fireplace/BBQ facilities are all available at the site. The turnoff to this site is located 12km south-east of Alexandra along the Goulburn Valley Highway. Then you need to take the Taggerty- Thornton Road for 3km, followed by the Rubicon Road for 6km.

Thornton Beach (GPS E393528, N5876520): The road to, and parking at this site, can be accessed in a 2WD vehicle in any weather condition. The bank slope is flat and the bank access to the water is good. Picnic tables are available at the site. The turnoff to this site is located 13km south-east of Alexandra along the Goulburn Valley Highway. Then you will need to take the Back Eildon Road for 400m.

Tumbling Waters (GPS E393590, N5873442): The road to, and parking at this site, can be accessed in a 2WD vehicle in any weather condition.
The bank slope is flat and the bank access to the water is good. Toilets, picnic tables and fireplace/BBQ facilities are available at the site. The turnoff to this site is located 12km south-east of Alexandra along the Goulburn Valley Highway. Then you will need to take the Taggerty-Thornton Road for 3km.

Sizzlers (GPS E395749, N5876433): The road to, and parking at this site, can be accessed in a 2WD vehicle in any weather condition. All bank slopes are represented at this site and the bank access to the water is good. There are no facilities available at this site. The turnoff to this site is located 12.4km south-east of Alexandra along the Goulburn Valley Highway. Then you will need to take the Back Eildon Road for 3km.

Are there places to stay before and after the event?
There are so many great caravan parks and hotels around the area, but they can often book out early. There are also plenty of free camping spots to check out. Just remember to be respectful of the local community (your behaviour outside of the festival reflects on the community supporting the event being held here), behave, no loud music, no washing with soaps in the rivers as it can harm the eco system and fish (it is also drinking water for a lot of the community), no public nudity and take your rubbish home. Google places to stay in the area, There are plenty close to Thornton but even more down near the lake or Alexandra both on 10 minutes drive away. Click Here for some more camping ideas, use google or check out info centres in Eildon or Alexandra.

What is around the area?
Thornton is only 3.5km from the event site. There you can find a takaway shop, bottle shop, hotel, general store, caravan park and butcher. The Rubicon Hotel gets in extra canned beers, ice and tobacco just for the festival and to help the community we encourage our patrons to wait until you get to the local town or surrounding communities to stock up on everything you need for the event. Alexandra and Eildon are only 10 minutes up the road, here you will find food works (supermarket),
bakery, fuel, bottle shops, accommodation, opp shops and they are both lovely towns to have a look around.

If you are interested in checking out the local area head to Alexandra or Eildon info centres and pick up some information and flyers on what is around. The Lake Eildon damn wall/National park, Rubicon River/Rubicon Valley (Kendals Campground) and Cathedrial ranges state park are all just stunning and worth a look.